If I'm shipping to the Kootenays or northern Washington, the customer will try to get money in my hand before I ask. If unloading is awkward, they'll use a tractor bucket to help or even get neighbours to help unload a flat deck by hand. They appreciate the service and trust you to do a lot of the planning for them.
|Jacks with dropped pre-painted|
tails for the Osoyoos Cottages.
If I ship to a city, the customer expects to be granted 30 to 60 days of credit. If I don't put the trusses in tidy bundles on the roof for them, they are stunned. If anything isn't just right, expect a chargeback. Every detail is specified in advance and the plans are difficult, somewhat self-important. Don't expect a thank you except for exemplary service. Don't expect customer loyalty.
And how do you know if the cheque will be good?
If they are retired people, it will be good.
The younger, the more I worry.
And despite having spent most of my life as a professed Christian,
the worst signal of all is a customer who just wants to talk about The Lord instead of trusses.
These customers expect to be given scads of grace.
Don't expect to be paid in full any time soon.
Am I overstating it? Of course.
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